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Pre Sales FAQs

 
 

Pre Sales Question

Below mentioned are some common pre-order questions which you would like to know before placing yourorder.May for more questions you can initiate our 24 x7 support. You can contact us any time by placing a ticket from the below mentioned 24x7 Support.

Q. What's your network uptime guarantee?
A.
We have a 99.9%+ Uptime guarantee.

Q. How long as Hostgiri.com been in business?
A.
We have been providing web hosting services since 2014.

Q. Are there any setup fees or other hidden costs?
A.
We guarantee there are NO setup fees or hidden costs of ANY kind, you just pay the cost as Specified on website, plus the cost of a domain name if you need it.

Q. How long does it take to setup my account?
A.
Account activations are provisioned instantly after the payment of your order is completed, so you can get started on your website right away.

Q. Do you offer a moneyback guarantee?
A.
Absolutely, all our shared and vps hosting packages come with an unconditional 30 day money back guarantee.

Q. Where are your servers located?
A.
Our servers are located in  USA.

Q. What payment methods do you accept?
A.
We accept all major forms of credit cards which include Visa, Mastercard, American Express & Discover. Net banking (for Indians only) . We also take PayPal payments as-well. 

Q. I want to signup but coming from a different host, can you help with transfers?
A.
Absolutely! We offer free transfer services. We’ll move your website files from your old host and we’ll even transfer the domain for you to our network. If the account is very large then conditions may apply.

Q. Do you offer a site builder?
A.
All our shared-hosting packages come with a Free website builder. We utilize RVsiteBuilder.

Q. Can I upgrade or downgrade my account?
A.
Yes, your client area allows you to upgrade-downgrade accounts, the great part is, once you select your new package, it’s provisioned instantly for you. All you have to pay is the difference between the two plans. The upgrade or downgrade is free.

Q. Is My Credit & Debit Card Information Safe?
A.
Hostgiri.com doesn’t have access to your credit card information. Hostgiri.com does not store your credit card information on it’s servers. The services we use are:  PayPal , Ccavenue.

Q. What control panel do you use?
A.
Hostgiri.com uses CPanel for our control panel software. We also provide customised control panel for Domain Name Registration with us, VPS, Website Designing & Development. All these apart from Client Area provided on our website itself with Member Login

Q. How soon the support tickets are answered?
A.
All the tickets/support queries are answered within 24 hours.

Q. For Hosting my site with Hostgiri.com , am I required to transfer my domain to Hostgiri.com ?
A.
No, you are not required to transfer your domain to us. You need to just change the Domain Name Servers (DNS) setting with your current domain registrar.

Q. How long does it take for DNS settings to change over?
A.
DNS changes can take anywhere from 24 – 72 hours to finish updating.

Q. Do I get my own CGI bin?
A.
Yes. Every web hosting account gets their own separate CGI bin by default.

Q. Can you host all types of domain name extensions?
A.
Yes we can host any valid domain extension.

Q. How do you monitor your servers?
A.
We use Nagios server monitoring software to check the availability of our web servers every 2 minutes. The moment a web server goes down, our technical team gets right on it to fix the issue as soon as possible.

Q. Does Hostgiri.com allow SSH access?
A.
Yes we do offer SSH access .

Q. Can I run an online store by using a shopping cart software?
A.
Yes you can and we provide many free shopping cart scripts for you to use. You can even install them with one click of a button. You would however need to use a shopping cart that is based out of PHP scripting language and MYSQL database software.

Q. Do you support  SSL on your server?
A.
Yes, but for using ssl you need to buy a dedicated ip.

Q. Do you host adult websites?
A. 
No. We do not host adult websites.

Q. Can I use ASP on your servers?
A.
You cannot because we do not support it.